Returns and Refunds

Return Policy

 
Thank you for shopping at Texas Homegrown.com. The Return and Exchange Policy described below applies only to online purchases made through our website. 

 

Any item(s) that were defective or different from Original Invoice may be refunded or exchanged. Returns are accepted within 30 days from the shipped date. For items to be eligible for exchange, credit or refund as described above, the merchandise must be returned unused and unworn, with tags, labels and sanitary liner (for swim wear) intact,and must be accompanied by the original return form and sales receipts. Upon inspection, if item(s) is deemed defective or different from Original Invoice and unused, your item will be exchanged or refunded. You can return your purchase by mail or to the Texas Homegrown store. If you have any questions, please call toll-free at 800.510.2808 and one of our knowledgeable customer service representatives will be happy to assist you.

 

At our stores

 

For a prompt refund, exchange, or credit, please bring your original sales receipt or packing slip to the store. If you do not have your receipt or packing slip, we will be happy to issue a store credit for the current selling price of the merchandise you are returning.

 

By Mail

 

Call a Texas homegrown Sales representative for return authorization number and details. 830-629-3176

Pack and seal your returning merchandise securely (in the original package if possible) and include the original invoice and your name, address and phone number, along with the reason for return.

Mail the package to: Texas Homegrown Attn.: Online Returns 1641 Hunter Road, New Braunfels, Texas 78130

Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.

 

In Store

 

Purchases may be exchanged only, no refunds. The merchandise must be returned unused and unworn with tags, labels and sanitary liner (for swimwear) intact and must be accompanied by the original sales receipts. Upon inspection, if item(s) is deemed defective and unused, your item will be exchanged. Items purchased on a gift certificate will be credited back to the gift certificate.

 

Store Policies

Texas Homegrown
1641 Hunter Road
New Braunfels, TX 78130

Call for Orders

(830) 629-3176